AI & Automation · Business Systems Integration
Separate systems, one consistent picture of the business.
We connect the applications your business already runs on, so data moves between them reliably instead of being retyped. That means planning the integration, mapping the data, deciding which system is the source of truth for each field, and building error handling so a failed sync is visible and fixable.
Disconnected systems
When tools do not talk to each other, people become the integration
Double entry
The same record is typed into two or three systems, and each copy drifts.
No agreed source of truth
Nobody is sure which system holds the correct address, price or status.
Silent sync failures
Integrations built quickly fail without telling anyone, and gaps are found weeks later.
What is included
From integration plan to monitored sync
Integration planning
Which systems connect, what data moves, in which direction and how often.
API and connector review
What each system exposes, its limits, authentication and versioning.
Data mapping
Field-by-field mapping, transformations and handling of duplicates and missing values.
Synchronisation design
Real-time or scheduled sync, conflict rules, and the source of truth for each field.
Error handling and monitoring
Retries, failure alerts, logs and a way to reprocess failed records.
Testing and documentation
Test scenarios with realistic data and documentation your team can maintain.
Deliverables
What you receive, and the limits
You receive
- Integration map of systems and data flows
- Field mapping documents
- Configured or custom integrations
- Error-handling and alerting rules
- Test results on agreed scenarios
- Documentation for maintenance
Boundaries
- Integration is limited by what each system exposes. Where a system has no usable API we say so and discuss alternatives.
- Third-party licence and API usage costs are separate.
- We integrate systems you already own. Replacing a system is a different project.
- Vendor changes can affect integrations, so monitoring and periodic review matter.
How it works
How an integration project runs
The data model is agreed on paper before anything is connected.
Inventory systems
Which applications exist, who owns them and what they hold.
Plan the data flows
What moves where, how often, and which system is the source of truth.
Map and build
Fields are mapped and the connections are configured or built.
Test with real cases
Realistic records, duplicates and failures are tested.
Document and monitor
Alerts and documentation are put in place for ongoing care.
Questions
Common questions
How is this different from CRM Customization & Integration?
That service configures a CRM and connects it. This one connects separate business applications across the organisation, whichever systems are involved.
Do you build custom integrations?
Where ready-made connectors fit we use them. Where they do not, we build integrations against the available APIs.
What if a system has no API?
We review options such as file exchange or database access where permitted, or whether it is sensible to automate that system at all.
Can you fix integrations we already have?
Yes. We review what exists, document it, add error handling and monitoring, and repair what is broken.
Running on tools that do not talk to each other?
List the systems and what has to move between them. We will reply with an integration approach and the risks we see.